Policy Disclosures

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 We appreciate that you’ve chosen us for your massage and bodywork needs. To provide the best service possible to our clients  we have implemented the following policies. 

 We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please  understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that  appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive  services they need. For this reason, you may be charged 50% of the service fee for the first missed session and 100% of the  service fee for each session after that. We also reserve the right to require a credit card number to be given to book future  appointments so that appropriate fees may be charged if a late cancellation does occur. 

We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection,  or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your  session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we  are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to  make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any  missed session charges, but this is determined on a case-by-case basis.  

Your therapist will arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as  well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late  for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate  you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the  next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your  session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In  return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late  arrival or adjust the service charge accordingly. 

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage  whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your  session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of  your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your  therapist with respect and dignity and you will be treated the same in return.